We store most of your coins in cold storage, wholly disconnected from the internet. This prevents access to your coins from the internet. A portion of the assets stored in our systems is also insured against theft, cyberattacks, and other losses from crime.

We can only democratize finance when we can help you feel confident, informed, and secure when investing with Robinhood. You can request a call right in the Robinhood app for any issue. We’ve always aimed to make Robinhood a different kind of brokerage—one that anyone can use.

To make things even easier, we’ve introduced 24/7 help to answer any questions on your schedule. Just request a call in the app to speak live with a team member. With a 24/7 phone support policy, we can better ensure our services are reliable, accessible, and understandable to our customers and the financial markets.